Terms and Conditions
1.1 We, us, our mean Sarah Sampana Coaching.
1.2 You, your and yourself mean the purchaser of goods, services, audio or video content from Sarah Sampana Coaching.
1.3 This is a contract between us and you.
2. Podcast Guest Terms and Agreement
2.1 By submitting an application or agreeing to feature on 'From Stuck to Inspired' podcast with Sarah Sampana Coaching, you consent to the recording and distribution(s) of your voice and performance. You hereby acknowledge that Sarah Sampana Coaching is the sole owner of all rights in and to the From Stuck to Inspired Podcast. And the recording(s) therefore, for all purposes; Sarah Sampana Coaching has the right, among other things, to use and distribute the From Stuck to Inspired Podcast and your performance. Together with your name and provided information (including, without limitation, any photographs or other material provided to the producer by you). You understand and agree that you shall receive no compensation for appearances on and participating in the From Stuck to Inspired Podcast. Your name and photograph may be used in connection with the podcast, and in advertising and promotional material for the podcast, but not as an endorsement of any product of service. You herby release and discharge Sarah Sampana Coaching from any and all liability arising out of or in connection with the making, producing, reproducing, processing, exhibiting, distributing, publishing, transmitting by any means or otherwise using the above-mentioned production.
3. Service Disclaimer and Agreement
3.1. As a client, you understand and agree that you are fully responsible for your physical, mental and emotional well-being during your coaching sessions, including your choices and decisions. you understand, that to get the best outcome for yourself, you should discuss triggers with Sarah. You are aware that you can choose to discontinue coaching at any time.
3.2. You understand that this is a Professional-Client relationship you have with your coach, that is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
3.3. You understand that coaching is a comprehensive process that may involve all areas of your life, including work, finances, health, wellbeing, business, relationships, education and recreation. You acknowledge that deciding how to handle these issues, incorporate coaching into those areas, and implement your choices is exclusively your responsibility.
3.4. You understand that coaching does not involve the diagnosis or treatment of mental disorders. Your understand that coaching is not a substitute for psychological, psychoanalysis, mental health care or substance abuse treatment and you will not use it in place of any form of diagnosis, treatment or therapy. If you are currently receiving psychiatric care, you will consult with your caregiver to ensure working with a coach is in your best interest at this time.
3.5. You understand that information will be held as confidential unless you state otherwise, in writing, except as required by law. You understand that if you reveal information that involves physically hurting yourself or others, the coach must report such information and/or refer to mental health professionals accordingly.
3.6. You understand that certain topics may be anonymously and hypothetically shared with other coaching professionals or clients for training, educational OR consultation purposes and that Sarah Sampana will take great care to change any identifiable details to protect your privacy. With the exception of written information provided in testimonies and feedback form.
3.7. You understand that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business or other qualified professionals. You will seek independent professional guidance for legal, medical, financial, business or other matters. You understand that all decisions in these areas are exclusively yours and you acknowledge that you decisions and your actions regarding them are your sole responsibility.
3.8 Sarah Sampana Coaching will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
4.1 When you purchase any content from us, we grant you a licence (which is limited, non-exclusive, non-transferable) to download any of the content to your computer and/or other device(s) solely for your personal, non-commercial use. You agree to not copy, distribute or use the content other than it is stated in this contract. You must not sell, lease, change, distribute the content in any manner and you must not exploit it commercially. You agree to not tamper with the content or create any derivative works therefrom.
4.2 We may terminate your license to use any purchased products if you breach this contract.
5.1 You may request to make payment by a payment arrangement, E.G monthly payments for longer term coaching programs. If you and we agree that you may make payments by a set payment plan, you must ensure payments are made on or before each due date.
5.2 The due date for each payment is the date on which the first payment was made. E.G if the first payment was on the 24th of the month, it is due on the 24th of each month until the end of the terms of payment arrangement.
5.3 All goods sold by us are charged in AUD dollars.
7.1 We take care in creating the information and material on the Website but make no warranties or representations regarding the accuracy, completeness, quality or fitness for purpose of any material or content.
7.2 We do not guarantee that any data, file or program available for download from or via the Website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing the Website, you assume all risk of use of all materials, programs and files on the Website. Prior to using any downloaded file you should carry out an appropriate virus check.
7.3 We are not liable to you or any person claiming through you for any loss or damage howsoever caused resulting from the use of the Website, any website linked to the Website, materials or content including the transmission of any virus.
8. The Australian Consumer Law and limitation of liability
8.1 For the avoidance of doubt, nothing in this contract limits or restricts your ability to make a claim against us that may be available to you for our failure to comply with a guarantee under the Australian Consumer Law.
8.2 When you acquire goods or services from us, Part 3-2, Division 1 of the Australian Consumer Law implies several guarantees that cannot be excluded. Subject to the Australian Consumer Law, to the full extent permitted by law:
(a) under no circumstances (including but not limited to any act or omission on the part of us) will we be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use of or access to, or any inability to use or access, the products you purchase from us;
(b) we exclude all guarantees, conditions, warranties and terms implied by statute, general law or custom;
(c) in no event shall we be liable for any other claims or damages including, but not limited to, claims for faulty design, negligent or misleading advice, damages arising from loss or use of the products, and any indirect, special or consequential damages or injury to any person, corporation or other entity.
9. Refunds & exchange
9.1 If you work through the first 2 modules of a course are not totally happy with it, then we will refund your money. Unless stated otherwise, all courses have a 14-day money back guarantee and refund period.
I have faith in my courses and in order to gain progress, it requires that you follow the course and do the work. You must demonstrate that you have participated in the Course by accessing course content and/or joining the Facebook community before requesting a cancellation of your course membership and refund. We may request the submission of completed worksheets, activities and exercises in considering your refund request. A change of mind does not constitute a valid reason for cancellation and request for refund. In considering your refund we may also charge an admin fee at our discretion.
Requests for refunds must be made in writing to me within the defined refund period as listed above in section 9.1, at
9.2 If you receive your money back you must delete every copy of the product that you have downloaded as well as copies you have placed on other devices or media. You are not entitled to use this material for any other purpose, such as selling or re-marketing the material as your own.
9.3 You are entitled to a refund on all 1:1 coaching or group coaching packages. Request for refunds must be made within 5 days after the first session, otherwise implied consent of continuing service is implied. If after the first session you determine that the service is not in your best interest, you are unable to continue for health reasons or any other reasons, you will be refunded the monies paid minus fees for time and admin fee’s. The amount of the fee will be at our discretion, dependent on several factors and the program you have entered into.
9.4 If you are entitled to a refund, we will refund your money within two weeks of written notice to us, your refund will be confirmed by email.
9.5 Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than Australian dollars, you are liable for the costs of exchange.
10.1 Cancellation policy: Tickets are non-refundable but are transferable. If you require your ticket to be transferred to someone else, please email their full name and email address to no less than 3 working days prior to the event.
10.2 Event: Sarah Sampana Coaching reserves the right to change the event at any time, this includes location. In the unlikely event that this will happen, every effort will be made to ensure an event of equivalent standard in a reasonable distance from the original location.
10.3 Behavior: Sarah Sampana Coaching reserves the right to prohibit entry or eject any person from the Venue based on behavior deemed inappropriate by Sarah Sampana Coaching staff and/or its agents and others working under its authority.
10.4 Image Release: In registering for Sarah Sampana Coaching events, you grant permission to take and to have full and free use of video/photographs containing your image/likeness. You understand these images may be used for promotional, news, online/multimedia, research and/or educational purposes by and for Sarah Sampana Coaching. You agree that you are not entitled to remuneration, residuals, royalties or any other payment in respect of your image/likeness or its use. You release, discharge, and hold harmless, Sarah Sampana Coaching and its agents from any and all claims, demands or causes of actions that you may hereafter have by reason of anything contained in the photographs or video. If you do not agree to the above image release, you must advise by email as soon as possible at firstname.lastname@example.org.